First of all, you can check whether the wires from the floor sensor are connected to the correct terminals on the thermostat. If they are connected correctly, the floor sensor is probably defective and will need to be replaced. For more information, please send an e-mail to info@magnumheating.nl.
Archivi: FAQs
What is the value of my floor sensor?
Our NTC floor sensors have a value of 12K. This is also the default value for our thermostats for electric underfloor heating. An exception to this rule is the Z-Wave thermostat, for which an NTC floor sensor with a value of 10K is supplied.